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October Update

Winnie Tree Properties remains open to support our clients and assist our new customers throughout the COVID-19 Pandemic.

While we have had to make massive changes to how we normally operate we have seen an increase demand for our services throughout the situation we all face.

We would like to thank everyone that has worked with us to ensure we can continue to offer our services in a safe manner while observing all guidelines.

 

From 1st November 2020 we will be making changing to our Opening Hours to be as follows: 

 

MONDAY:        09:00 – 17:00

TUESDAY:        09:00 – 19:00

WEDNESDAY:  09:00 – 19:00

THURSDAY:     09:00 – 19:00

FRIDAY:            09:00 – 17:00

SATURDAY:    CLOSED

SUNDAY:         CLOSED

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**New Apartments**

Newly refurbished block of apartments located in the heart of Blackpool Town Centre. These apartments are HUGE and modern throughout, with white walls and grey carpets these apartments are on trend. We have 2 apartments available which are 2 beds on the Ground Floor and First Floor with a HUGE 3 bed apartment on the second floor with 3 bathrooms!

All apartments have access to the shared communal gardens and take full advantage of a serviced block with Communal Cleans and Window Cleans taken care. 

 

Apt 1 – £550.00 PCM & £550.00 Bond – Pets Considered 

Apt 2 – £550.00 PCM & £550.00 Bond – Pets Considered 

Apt 3 – £600.00 PCM & £600.00 Bond – Pets Considered 

 

 

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September 2020 – Winnie Tree Update

Open as Normal! 

 

Despite the latest government updates Winnie Tree Properties will remain open!

 

If you are planning on visiting us in store please ensure you have a face mask or covering. 

 

If we are planning to visit you, all our staff will be wearing full PPE and courtesy call will be made to you before our appointment. 

 

Should you need any further information please call us on: 01253 304309 

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August 2020 – Winnie Tree Update

We’ve had a busy few months… 

Winnie Tree Properties has seen a huge increase in customer numbers over the last 3-months, we have moved-in over 60 tenants and continue to face daily challenges to ensure we are adjusting our business to ensure we meet COVID regulations within our daily operation. 

Luckily we’ve had some fantastic weather lately accompanied with the lifting of lock-down rules and the Eat Out to Help Out offer – Blackpool does seem to be getting back to normality however we all must continue to follow the governments advice where possible. 

We hope you have noticed we are running all services as we were Pre-COVID and we are catching up with all maintenance queries that have been submitted over the course of the last few months. For those who still wish to postpone maintenance, please contact the office.  

 

Property Condition Reports… 

Property Condition Reports are now well underway, your Property Managers will be arrange appointments with you to complete your inspection reports, please note our staff will be wearing full PPE while completing these appointments, all we ask from you is to keep a 2 Meter distance while we are in your home.  

 

Striving to be better… 

Customer Service is always at the heart of Winnie Tree with this in mind we have extended our Customer Service team to enable us to answer more calls and queries with a new addition, you will be hearing and seeing our new member of the Winnie Tree Team “Amy” who will be on hand to assist you with anything you might need. Amy can be contacted on: 01253 304309.

 

PayProp Tenant Portal… 

Tenants now have access to the PayProp Tenant Portal, putting all your property payment details at their fingertips and removing the need for you to wait for answers for such queries from your Property Manager.

From the Portal, tenants can access:

  • All financial information about their tenancy – on any device, at any time
  • Any outstanding amounts due
  • A complete archive of all payments made
  • Every invoice ever sent through PayProp
  • Instructions on how to pay their rent

 
How can you access the portal?

Tenants can easily locate the Tenant Portal by clicking on the link in their latest payment reminder and registering – you don’t have to lift a finger.  

If you struggle setting up your tenant portal please contact us and we will send you out a copy of the instructions. 

 

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Times are changing…

Its been a very uncertain time for most of our tenants over the last few months but with the easing of restrictions we are slowly getting back to the new ‘normal’. We hope you have noticed we are trying to get our services operating as normal but from August 2020 we hopefully will resume all normal services.

 

OFFICE OPENING HOURS

When visiting our office please ensure you follow the 1 customer in-store only policy this is for you and our team’s protection, our opening hours are:

Monday           09:00 – 17:00
Tuesday          09:00 – 17:00
Wednesday     09:00 – 19:00
Thursday         09:00 – 17:00
Friday              09:00 – 17:00
Saturday          09:00 – 13:00
Sunday            CLOSED

 

PROPERTY CONDITION REPORTS 

From August 2020, we will be resuming Property Condition Reports, these will be conducted by our staff wearing full PPE, if your PCR is due a member of our team will be contacting you to arrange a suitable date and will brief you on our policy while our staff are within your property. 

 

PHONE LINES

We have amended our phone lines to make it easier for you to speak to your Property Manager; please ensure when you call us on: 01253 304309 you press option 1 and then choose from one of the following options on your tenant menu; 

1 – Speak to your Property Manager 
2 – Make a rent payment over the phone
3 – Report a Maintenance Issue
(Please try to do this using our online submission form before calling) 

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We are open as normal!

Over the last 3 months, Winnie Tree Properties have always made our best efforts to ensure our tenants don’t experience any changes to our services, since the 1st June 2020 we have been back open and have made changes to our opening times to make sure we are more contactable than ever. Our office is now open; Monday, Tuesday, Thursday and Friday 9am till 5pm, Wednesday 9am till 7pm and Saturday 9am till 1pm.

 

One of the most popular questions at the minute…  “Are you doing viewings?”

Yes, we are… we think choosing your next home is one of the most important decisions you’ll make, we believe you need to look around the property in person and see what feeling you get. We are operating viewings with social distancing in place, one of our agents will meet you at the property that you wish to view with full PPE, they will open the property, allow you entry while they wait outside, we ask that viewers try to limit touching door handles and surfaces while inside the property.

 

Once viewed our application process can all be done online via our website, although our offices are open if you wish to visit us, when visiting our offices we are currently running a one customer only in store so we suggest making an appointment by calling us. If you need any support while processing an online application our Customer Service team remain ready to help, just give us call on 01253 304309.  

 

It’s an extremely difficult time for some Landlords and Tenants, Winnie Tree have devised a strategy to ensure Landlords and Tenants get the peace of mind they need during these unprecedented times. Now more than ever the relationship between our Property Managers and their tenants is what is getting us through this, such an important relationship that understands both parties’ situation and create the best possible solution.

 

Throughout the COVID pandemic, Winnie Tree Properties have still managed to ensure the onward move of our tenants supporting a massive 40 tenants move over the last 3 months, we’ve had to make amendments to the way we do business but we’ve had to ensure we continue to do business for our tenants and landlords.

 

Should you need any help or advice with a situation a tenant or landlord, even if not under management with us please feel free to send your questions in to: hello@winnietree.com our Branch Director, Reece will be happy to help.

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CHANGES TO OUR BUSINESS OPERATION

Winnie Tree Properties remains open to support our clients and assist our new customers, its been a trying time but we have been busier than ever completing a massive 15 Check-ins throughout the COVID-19 Pandemic.

While we have had to make massive changes to how we normally operate we have seen an increase demand for our services throughout the situation we all face.

We would like to thank everyone that has worked with us to ensure we can continue to offer our services in a safe manner while observing all guidelines.

Going forward; We are only currently open between 10am and 2pm Monday to Friday and remain closed at weekends and bank holidays, this to protect our staff and our customers to avoid having multiple people in our office.

We are completing viewings on all our properties, these can currently be booked for Tuesdays, Wednesday and Fridays while we follow all social distancing guidelines.

A massive thank you to all our customers and our amazing team in continue to support all new and old clients. We remain here to help you, should you need anything at all, please let us know.

Our emergency contact number remains open as always.

Stay Safe !

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IMPORTANT NOTICE REGARDING CORONAVIRUS

Due to the current ongoing situation with the Coronavirus outbreak and to minimize non-essential contact as advised by the UK government we are with immediate effect implementing the following changes to our service.

• All Property Inspections/ Home Appointments will be cancelled until further notice.

• We request that you do not attend our office and instead contact us via telephone 01253 304309 or email hello@winnietree.com or social media.

• Please ensure payments due are made via BACs or by calling our office and paying via card over the phone. For cash payments if you are struggling to get to the office please call the office and we will arrange collection from you.

• For tenants who require electric cards or need to top up their electric we advise that if in a position to do so, you purchase additional cards or add extra to your card to maintain power during this period. As our operational hours maybe effected at short notice. If you are struggling to get to our offices please call the office and we will try to assist you.

• Anyone that is suffering financial hardship please contact your property manager or the office prior to your rent due date to discuss the options available and how we can assist.

• For those of our tenants that fall into the vulnerable category or of whom are self-isolating and are without assistance, please contact our office and we will do our best to ensure you have the necessities and support where possible.

• Arranged viewings/move in appointments will continue to go ahead but if you are unwell please make us aware so we can re-arrange.

These are uncertain times for us all, however the health and safety of our customers, contractors and local communities remain our priority. Please do comply with all government guidelines to ensure safety for all.

Our emergency help line stays active as normal throughout.

Thank you in advance for your understanding,

Winnie Tree Team

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Successful Start to the year!

Winnie Tree has had a great start to 2020 surpassing all our previous years… with Winnie Tree’s direction now solely concentrating on the Lettings Market we have suffered no changes to customer flow or intensity of properties coming to market. This being said we have seen a huge upraise in enquires for 3/4 bedroom properties to which our stock levels fill quicker than ever before. Averagely properties coming to market are lasting no longer than 14 days – live on the market before application is received and successful tenancy has commenced.

As pronounced by Blackpool Council on 1st January 2020, there are huge developments happening all across Blackpool this year making it the perfect time to make your investments work for you. More information on the developments within Blackpool can be found here:
httpss://www.blackpool.gov.uk/Your-Council/Creating-a-better-Blackpool/A-better-Blackpool.aspx

If you are a Landlord with empty properties or experiencing issues with your current agent with time-frames, we offer very flexible packages tailored to suit your needs with no up front costs.

Likewise tenants who are looking for a new beginning, we have new properties added to the market weekly! We can help you find your new dream home – please call our customer service team on: 01253 304309 and we will get you added to your database for weekly notifications.

At Winnie Tree Properties we pride ourselves on our service for both Landlords and Tenants a like. We strive to build a strong relationship to exceed general ‘Letting Agent’ expectations. At the forefront of industry technology and internal business processes our service is like no other.

Find out more by calling us on: 01253 304309 or popping in to see us at: 128 Grasmere Road, Blackpool, FY1 5NG

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**Brand New Apartments**

Not to be missed, this brand new block of apartment have recently finished development on Raikes Parade, Blackpool. These apartments have been designed with the modern way of life in mind, they have a beautiful open plan living area with high gloss finished Kitchen, fully fitted oven and hob with two double bedrooms and bath/shower rooms. The apartments offer a communal garden and BBQ area to the rear as well as assigned off-road parking bays. The block is aimed at the over 35’s market, we are holding regular open days at the block you book to view these by calling us on 01253 304309.

The rent on all the apartments is: £585.00 with a £585.00 Bond. £50.00 Reservation fee is payable upon application, this maybe refunded depending on the outcome.

Part Housing maybe accepted, No Pets are accepted on these properties.